Customer versus Crop

When I was working on the conspiracy theory book that came out in late 2020, I interviewed a couple of internet specialists, professors of sociology and business who talked about social media.

One of them, Daniel Ray, said to me, “Anytime you are being given a free platform online, you are not a customer. You are a crop.”

Meta proved this over the past week. I was hacked on Thursday evening a week ago. Facebook finally sent me a notice this Thursday that my page violated their policies for fraud and impersonation. This was after friends in the non-profit world and people who were fans of my books all sent report after report to Meta.

Word on the street is it takes 500 reports for Facebook to pay attention. Make that a thousand, because that’s at least how many times my friends went to bat for me.

The hackers will put their email into the list of emails getting codes and updates. When you try to update, they will change the password again because you can’t get any farther than password changes; they have changed the two factor authentication number. Well, masked it. Facebook will have your number but there is a device on your phone that forwards the codes it sends to the hacker.

So you keep asking FB for new ID, and FB sends it to the hacker. And then Meta broke, quite literally, on Monday past. Every time you try to get a code, you will put it into the recovery page Meta keeps sending (to you and the hacker) and the code will be “wrong.” But it isn’t; it’s number perfect. Check out the frustrated people on Reddit talking about this. (And the astounding fact that at any given moment in America more than 3 million people are experiencing some form of hack/data breach.)

I assumed the code trouble meant the hackers were scrambling the codes, but it turns out Meta rolled out AI on “services” to hacked accounts and it’s broken.

All that tech stuff above to say: you are literally one in 1.6 billion to Meta, and you are not going to get your account back. A friend who works in cybersecurity spent three hours with me Thursday morning trying to get in some back doors, and the back doors were locked.

So, my account is gone. 2200ish people, some of whom I never met, who liked my books and wanted to read other stuff and keep up with me casually. Just good clean fun.

My friend Susan was hacked right after me (same guy; used the same email umswczre@telegmail.com). And she runs some cancer sites, moderates some forums for people with serious illnesses. People rely on her like a rock for her medical knowledge and personal experience. Her stuff is gone too.

That’s a pity. That’s a real pity.

I’m not in a hurry to get back into any social media. Because of writing, I’ll need some form of online presence, but perhaps this blog will become more of a website presence, and that will be that.

The police in Wytheville were very kind in helping me report some compromised documents related to the hack, just in case the identity theft went deeper. They were so very helpful.

I say that to preface saying that being hacked is like having your house robbed, but you’re walking around inside it and the robbers are still in there making themselves cups of tea and you can’t get them to leave and the police don’t care. The hackers start selling your stuff on eBay while you scream for help and everyone, hackers and law enforcement included, ignores you.

You will also find out who your friends are. Getting hacked feels emotionally like getting COVID. It’s not a moral failing of course, except people act like it is. A few friends go out of their way to help you, and a bunch of others stay the hell away so you don’t infect them.

Many thanks to Elissa, who knew I would lose the site and began downloading the photos from it for me. She saved about eight years’ worth of memories. And to Julie, Tamra, and Ashley who offered various technical help. That nothing worked doesn’t negate how much time and care you showed in this very strange situation, or how deeply it was appreciated.

My account is suspended and I have 180 days to appeal. But since I can’t get into the site to appeal, methinks my FB presence is gone for good.

Okay. :]

THE NOT SO GREAT HACK

At our 26th anniversary party a couple weeks ago, we discussed a documentary I’m a big fan of, called THE GREAT HACK. Its best moment is when the techies say data surpassed oil in value.

On Thursday past, as I was driving the consultant for our big annual board retreat (for my day job as a non-profit director) to the restaurant, I got a FB message from a friend. She asked for help getting back into her account because she was locked out.

Yes, I know. How gullible can one be? Especially as there were grammar mistakes and this woman never mixed up there, their, they’re in her life. But I was busy. I literally handed the phone to the consultant and asked her to follow up on getting the codes in while I drove.

By the time my board dinner was in full swing, I no longer had control of my FB account. Somebody was selling a car on my FB page, which is how my friend Elissa, one of the smartest people in the universe, alerted me something was rotten in online Denmark. She is also one of the kindest of humans; not only had she contacted me immediately; she mobilized a bunch of friends to report the hack. Apparently FB is not known for moving swiftly but the sheer volume of people who helped in immediate response meant it went offline within the hour.

Then I began getting funny messages from Paypal. Fool me twice, no. I locked down everything that was left to lock down- which necessitated a fraught conversation with my sweet husband Jack who believes no one in the world ever has an ulterior motive or the ability to get your social security number once they have your FB details. We may have shouted at each other. (Sorry, honey!)

We finally got our personal stuff all changed, and next morning I awoke to about 97 notifications of things the hackers had tried. I saw another Wendy Welch had been created. Although I don’t believe it can get online.

Weird texts appeared from friends who said they had sent money to buy the car I was selling, could they get their money back? Mmhmm. I started asking my friends to prove who they were: when did we last go skinny dipping, what did you say that time I suggested we shoot feral cats together ….

This I learned from my wise friend Cami, because when I began texting friends mid-dinner to NOT ANSWER ANY REQUESTS FROM ME FOR HELP WITH CODES she texted back that she had already begun to do so (all my friends know I’m a Luddite) and then realized before she sent the second code. And asked where we met. They went away. She was faster than me. In my defense, I had my board president on the right and the consultant on the left and we were talking serious business……

Also, those hackers moved FAST. About nine of the dozen friends I contacted had already heard from the hackers. It’s so easy to take a trusting, helpful person into lala land and get hold of their stuff. Y’all be careful out there.

All this said, I have to tell you, it’s not so bad. I don’t know if there’s a fake me up someplace (and if you get a friend request DO NOT ACCEPT IT). But here at home, there’s a real me taking this opportunity to do without Facebook for a bit. To see what it would be like to drop the digital behemoth in favor of, I don’t know, occasional phone calls? Texts? Heck, could we actually do lunch? Will I miss my online canning community? The buy nothing group I started, will they be okay?

This time Monday I may be back online (and I’ll make sure you know it’s me if I do: code word PUPPIES). But hey maybe the not-so-great hack has a silver lining.

Meanwhile, if anyone knows whether I need to change my iPhone number, since they used it to apparently contact a bunch of my friends that I needed help and me that my friends wanted their money back, please let me know how. Or any other post-hack advice. We’re sweet little old people who still believe in the goodness of the world’s population over here. Thanks!