King’s Mountain?

Jack’s Wednesday guest post is, OF COURSE, late again –

A Dance called America – James Hunter

This isn’t really a book review, but I thought I’d better head this post that way, as much of what will come next is from my reading of this excellent and informative book.

The Battle of King’s Mountain is seen in this area and taught in US schools as a pivotal event in the American War of Independence. While that is certainly true, there is another way of seeing it that has a lot to do with centuries of Scottish history.

Everyone is familiar with the story of the ‘Scotch Irish’ and their settling in Southern Appalachia. These were the children of lowland Scots who themselves had moved to the north of Ireland and established plantations there. These children grew up to find they were unpopular in Ireland and with little economic prospects. So they moved to the ‘New World’ and specifically to Appalachia.

However Gaelic speaking highlanders from Scotland had already emigrated to the coastal regions of the Carolinas and Georgia earlier. These were relatively wealthy ‘tack men’ very high in the clan pecking order and just below the level of clan chief. Once in the Americas they established cotton and tobacco plantations (which is why Glasgow and Paisley became the tobacco and cotton ‘capitals’ of Europe).

The forces that met at King’s Mountain in 1780 comprised a loyalist army led by a professional British soldier – Major Patrick Ferguson, who was a Scots highlander, and a contingent of patriots who were mostly drawn from the Scotch-Irish immigrant population. On the British side, apart from Ferguson, the army was all volunteer, and they were mainly Gaelic speaking highlanders from the coast. The patriots were all volunteers and their leaders included many with Scots names.

Patrick_Ferguson

Patrick Ferguson

It should be noted here that back in Scotland there had been centuries of clashes between the northern clans and the southern folk – a fault line between two distinctly different cultures!

I could never understand, however, why two lots of Scots that had been, effectively, forced out of Scotland would end up on opposing sides in what was at that time pretty much an English colony. It seemed odd to me.

But, as Hunter points out, the highlanders considered themselves ‘upper class’ and aristocratic before all else and saw the patriots as lower-class peasants who needed to be put in their place. So they aligned themselves with their ‘peers’ in London rather than their fellow countrymen. In doing so they inadvertently simply continued a long tradition of Scottish history – albeit in a foreign land.

Footnotes –

When the war ended with victory for the patriots, a great many of the highlanders who had been captured didn’t return to the Carolinas and Georgia. Instead they made new lives in Canada. At the present time there are more native Gaelic speakers in Canada than in Scotland.

The last native Gaelic speaker in North Carolina died in the late 1800s. He was a Presbyterian Pastor and an African-American!

Shortly after these events the highlands of Scotland suffered ‘The Clearances’, and this resulted in a much stronger feeling of solidarity between the Gaelic and Scots cultures, which has continued to strengthen down to the present.

Jack of All Trades and – – –

Jack just scrapes in under the wire – –

I’m sure I’ve posted about this before, so here goes again, Probably – –

Not too long before I retired from a twenty-year career in the community college in my home town I was ‘persuaded’ by my Principal (Chancellor) at the third time of asking, to embark on a MBA. I had been teaching management programs and so I suppose that made sense. I had free choice about which program and didn’t know that there was a ‘pecking order’ out there in terms of difficulty and/or credibility in the wider world. So, I opted for Heriot-Watt University in Edinburgh. I chose it simply because of proximity and the flexibility of the timetable. I didn’t know it was notoriously rigorous, difficult and high in the pecking order!

I quickly found that there two clearly different groups of subjects – half were ‘soft skills’ – team dynamics, leadership, marketing – that sort of thing. I loved that, understood it and found it very self-affirming. Then there were the math focused ones – finance, statistics etc. I hated them because I’m completely useless at math. But I struggled through and finally got there!

What on earth has this to do with a bookstore in a small Southern town?

One of the things I clearly remember from my studies and research was this. The most loyal customers any business can have are the ones that have a problem that you manage to fix.

Yesterday morning a young lady came into our store to see if a book she had ordered had arrived. I didn’t recognize her and asked if I’d done the ordering. “No” she said – I think it was your wife and it was a couple of weeks ago. I searched through all the email confirmations of the orders we’d done and there was no trace of it. As panic set in I phoned Wendy.

It turned out that she had made the order at the exact moment that E-Bay shut down their Half Dot Com subsidiary. She honestly thought she’d ordered the book but it hadn’t gone through. I’m absolutely certain we aren’t the only ones to have gotten caught by this.

The customer was most understanding when I explained what had happened, but she needed it for a class starting on Monday and needed to read it before then. I immediately went to an alternative site and found a seller that could get it to me overnight.

It came in today, I phoned her and she got it with four days to spare. It cost her just the $6 she’d paid when ordered and us another $6 to get it for her, so we made nothing – but – I’m completely certain that she will sing our praises much, much more than if it had just come when it was expected.

The lesson?

You don’t need an MBA to make a customer happy – – –