We Happy Few, We Band of Booksellers

Sometimes the little guy does win. Or at least holds her own.

I’m not quite sure what’s happening with bookstores these days – small, independently owned bookstores, I mean; we can all see what’s happening to the giants; Amazon is closing them. But what I begin to suspect (okay, hope for and daydream about) is that we’re gaining ground.

Bookstores are magic places, but I don’t have to tell you that. The watering holes of like-minded souls, the gathering spot for the tribe, they come pretty close to sacred. And it seems to me that, like farmers markets ten years ago, small bookstores are entering a period of rejuvenation and revitalization, even as people decry their loss.  Readers have begun noticing how much more fun it is to shop with real people than online. Realization is dawning that—like breaded, fried fast food versus a slow-cooked home supper—faster and cheaper is not always better (and that the price difference might not be as high as one might think, either).

That’s why I wrote The Little Bookstore of Big Stone Gap: to celebrate this way of life that some proclaim dead or dying.  And that’s why I cried in the middle of Ann Patchett’s acceptance speech for “Most Engaging Author” at BookExpo America, when she recited the St. Crispin’s Day speech from Henry V while all these pictures of people who run bookstores flashed on the screen. Sweet people. People standing behind messy counters, in front of orderly shelves, hippies in scarves and skirts standing next to well-coiffed people in tailored suits, people who dress and think completely different from one another, arms entwined and smiling.

God love us, we are the ones who keep the barbarians from the gates. We keep a stall in the marketplace for stuff that lets people think for themselves. We take the financial risks of hand-selling things we think are good, even if they’re not commercially viable. We take trade-ins; we make staff pick shelves; we listen, listen, listen to our customers, and offer suggestions based on what they said, rather than who paid us for  a pop-up ad.

We can’t be bought, but boy-o can we sell.

I cried the whole time those pictures flashed. We are the little guys, the reeds still standing in the wind because we’re flexible, smart, and fast. What we do is so important: we help people think; we help them express themselves. And when they express themselves in particularly charming, compelling ways, we give other people a chance to hear those words that never will get made into movies.

What Ann Patchett and William Shakespeare say is true; sometimes the little guys win. Here’s tae us!

Passing the Buck(s) Along . . .

Every once in a while, someone pays at the bookstore with a hundred dollar bill. It used to be kind of a thrill, but, you know, $100 is the new $20, so we don’t get worked up about it.

Except…..

Ours is a small town. Several businesses don’t accept cards, because our daily volume makes the transaction fee unsustainable. Plus credit card companies “helping” businesses are nicer than bar girls when selling you something, about as friendly as bears on hiking trails in March when anything goes wrong. So a lot of us are based on cash, and that means we need healthy change drawers.

You’d be surprised how much time a small town merchant spends obsessing over quarters, singles and fives. A hundred dollar bill will suck your change drawer dry fast. You get down to the ones in no time flat, and next thing you know you’re handing a customer back three dollars in quarters. That kind of thing gets around in a small customer pool; folks pull out their phones and tweet “don’t come to the bookshop the rest of today; they’re out of change again!”

The other day a hundred nestled in the bottom of our otherwise quite light change drawer, and I was headed out to pick up some yarn at the nearby craft shop run by my friend Mendy. This presented an ethical dilemma; knowing what I wanted would be about $15, should I take the $100 and make her suck it up, or text her first to see if she had change. I messaged; she asked me to bring a check. Well,  it was 10 a.m. on a Saturday. Get hit with a hundred that early, and by 3 pm you’re shaking your kid’s piggy bank down and demanding that your friends drive by with change from their cup holders.

So I didn’t make Mendy break the hundred, but I did get a devious idea. I took the hundred, initialed it and wrote the date on the side. You’ve all seen the “where’s George” tracking stamp on dollar bills? Well, my theory was that this hundred was never making it out of Big Stone Gap. (Not that I ever have a hundred bucks around long enough to get intimately familiar with it, mind.) Trapped by the mountain bowl that surrounds us, it just keeps circling and circling, from florist to grocery to bookstore to craft shop to the bakery….

I took the hundred  to the furniture shop a couple of days later, when I bought some chair frames to cane. While paying, I told the owner what I’d done and she grinned. As I left, she was pulling out a pen.

About ten days later, the hundred came back to me, with three dates on it. I can’t read the initials next to the last one.

On the plus side, this game of hot potato money means that we’re all shopping local…..